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Frequently Asked Questions

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Purchases & Refunds

Please, use any mobile banking app available and transfer the amount to our registered bank account with details as below:

A/C NAME: BIGBOOK EDUCATION PVT LTD
A/C NO: 023010060000018
BANK: SANIMA BANK
BRANCH: NEW BANESHWOR BRANCH
SWIFT: SNMANPKA
Contact us with your copy of the order receipt at sales@bigbook.education and the reason for the refund. Any valid refund request shall be processed within a week without any question or failure.
If you did not receive any response from us within 72 hours of your mail sent then please call us directly on the number +9779851165757 or 9802365757 for quick assistance.
Any coupon or credit points (termed as BB coins) earned from our eLearning platform are redeemable as a discount on the purchase of products, courses, or any services from our site only. No direct cash redeem is offered.

Making Courses

You may change your username, password, or emails from the setting dashboard. If any issues, please contact us.
You may unsubscribe from receiving updates from BigBook Education by simply clicking unsubscribe link that is probably sent with every email from BigBook Education.
You can change it from the settings option of your dashboard.
Missing mobile purchase
If you purchased a course on iOS or Android, it's possible that the course was not registered to your account. Please email your purchase receipt to sales@bigbook.education
Multiple e-mail accounts
If you use multiple e-mail accounts, or have a Facebook or Google account, try logging in with the associate e-mail addresses.

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